FAQ
Platinumlist "How to?" Guide
64 articles
Who We Are – Platinumlist
How can I register as a user?
Do I need an account to buy tickets?
How can I reset my password?
How can I delete my account?
How can I change my registered information?
How do I change the language of Platinumlist's website?
How to select or change currency?
Can I change the email linked to my football season card?
What is the ‘Hide My Email’ feature and how can I find my real email?
How do I use Promo Codes?
How do I purchase my tickets online?
How do I find the event I want?
How do I choose the tickets?
Can I change or cancel my ticket after purchase?
What if the event is canceled or rescheduled?
How to check if the event is family-friendly or has age restrictions?
Event entry rules (e.g. ID, age, dress code, etc.)
Can't Find Your Tickets? You Might Be Logged into the Wrong Account!
When will the artist lineup, event timings, and last entry be announced?
What does ‘Wave Tickets’ mean on an event or attraction?
What is Refund Guarantee?
What Are Not Covered By The Refund Gurntee Fees?
Is my payment info secure?
What payment options are available?
Why did my order fail?
What happens if my order fails but payment is deducted?
How is the default currency set?
What if I pay in a different currency from My Default Currency?
Concerns about exchange rate?
How long does it take to receive my refund?
Will I receive a notification once refund is processed?
How can I track my refund?
How can I identify and avoid fake Burj Khalifa ticket offers?
What to Do If You Can’t Attend Your Event
How can I use my Fazaa promo code on Platinumlist?
How to download the Platinumlist App?
How to share suggestions or feedback?
How to turn off marketing emails?
Excited to Join Platinumlist? We’d Love to Hear From You!
How client can report fraud in Dubai
How client can report fraud in Abu Dhabi, Sharjah, Fujeirah, Ajman, UAQ
Troubleshooting: Platinumlist App Crashing
Why don’t I see the discounted price on the website?
How can I apply for a career at Platinumlist?
What is ticket transfer and how does it work?
How can I transfer my ticket to another person?
Can I cancel or reverse a ticket transfer?
Are there fees for transferring tickets?
What if the recipient didn’t receive the transferred ticket?
What is ticket resale on Platinumlist?
How do I list my ticket for resale?
Can I cancel my resale listing?
How will I get paid after my ticket is resold?
Are there fees for reselling tickets?
Ticket Resale on Platinumlist (FAQ)
User Wallet on Platinumlist (FAQ)