No worries — if your ticket isn’t showing up within 24 hours from the event, try these quick steps:
Can’t find your tickets after logging in? No problem — if they don’t appear within 24 hours of the event, try these steps:
1️⃣ Check Your Confirmation Email
Your ticket PDF is sent from notifications@platinumlist.net after purchase.
Check spam or junk folders
Make sure you’re using the same email used for the purchase
2️⃣ Check the Platinumlist App
Log in using the same method used during purchase (Email, Google, or Apple ID).
Go to “My Tickets” to view your tickets.
📩 Still can’t find them?
Contact us on WhatsApp: +971 50 140 8768 and we’ll help you quickly.