We understand that sometimes unexpected things happen, and you may need to request a refund for your tickets. Refunds are possible in certain cases, provided the request meets our requirements below.
Eligibility for Refunds
To qualify for a refund:
Tickets must be unused – once a ticket is scanned or used, it cannot be refunded.
Requests must be submitted within 3 days after the event.
Valid reasons include emergencies such as:
Serious medical issues or hospitalization
Childbirth or intensive care confinement
Major accidents or unexpected emergencies
Event-related issues (rare cases handled individually)
Required Documents
The documents you’ll need depend on the reason for your refund request:
1. General Refund Requests
Official certificates relevant to your case
Name on the certificate must match the purchaser account ( otherwise we cannot guarantee refund )
A written explanation of why you’re requesting the refund
2. Medical Reasons
Valid medical certificate or hospital records confirming you couldn’t attend
3. Emergency Situations
Supporting documents (e.g., accident report, airline cancellation proof, or death certificate)
Please note: not all emergency circumstances are guaranteed for approval only the mentioned in the terms and conditions before paying, but we will review your case carefully.
What You Must Include in Every Request
Order number
Written explanation of your refund request
Clear, legible documents showing the purchaser’s name and date (blurry files may cause delays or rejection)
How to Submit Your Refund Request
Collect all the required documents.
Make sure you submit them within 3 days of the event date.
Send your request through:
Our registered WhatsApp number, or
Live Chat
💡 Tip: The more complete and clear your documents are, the faster we can process your request.