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How do I know if my ticket is valid or fake?

Updated over a week ago

To make sure your ticket is 100% valid, it must be purchased only through the following official Platinumlist channels:

  • ✅ Our official website: www.platinumlist.net

  • ✅ The official Platinumlist mobile app (available on iOS and Android)

Purchasing tickets through any other platforms, unofficial pages, or third-party resellers puts you at risk of receiving fake, duplicated, or invalid tickets.


🚨 Stay Safe — Avoid Fraud

Here’s how you can protect yourself:

  1. Always check the website URL — it should be platinumlist.net only.

  2. Do not share your ticket QR codes publicly — each ticket is unique and can be misused.

  3. Avoid buying tickets from social media pages, private sellers, or WhatsApp groups claiming to offer discounts.


📩 How to Check Your Ticket’s Validity

If you purchased your ticket from Platinumlist:

  • You’ll receive a confirmation email from notifications@platinumlist.net

  • Your ticket will be available in PDF form or in the “My Tickets” section of the app

  • You can scan your ticket at the venue and enter without any issues

If you're unsure about the source of your ticket or need to verify it, don’t hesitate to contact us:

📧 helpcenter@platinumlist.net
📱 WhatsApp: +971 50 140 8768

We're always here to help you stay safe and enjoy your event with peace of mind. 💙

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