We know sometimes plans change, and you may not be able to attend your event. If you’ve requested a refund, here are the possible solutions depending on your ticket type and purchase:
1. Resale
You can check if resale is available for your event.
If open, you can list your tickets for resale.
Please note: resale does not guarantee your tickets will be sold.
2. Transfer
Some events allow ticket transfers.
This feature lets you send your ticket to another person directly through the app.
If available, the transfer button will appear as shown in the picture below.
3. PDF Tickets
If your ticket is issued in PDF format, you may contact our support team to check the ID entry requirements to see if a soft copy of the ID is enough for entry or the leader purchaser needs to attend.
The customer support team will confirm if you can share the ticket with someone you trust.
4. Refund Guarantee
If you purchased the Refund Guarantee, you may apply for a refund under the following circumstances:
Our "Refund Guarantee" service covers full or partial refunds in certain circumstances:
The event or attraction is completely cancelled.
Emergencies such as intensive care confinement, car accidents, childbirth, or serious injuries require hospitalization.
Important notes:
Submission of refund requests must be within 3 days of the event.
Refunds will be processed within 7–15 working days after the event.
Tickets must still be valid. Used or scanned tickets are nonrefundable.
Copies of official certificates, identification, and proof of the claimed reason must be provided.
Except for cancelled events or attractions, refunds are limited to USD 600 per order/transaction.
Only tickets covered by supporting documents can be refunded.
The refund guarantee service fee is non-refundable.
Other than the reasons listed above, refunds are not permitted.