We understand how frustrating it can be when the app doesn’t work as expected. Don’t worry — here are some quick steps you can try to fix the issue:
Step 1: Restart the App
Close the Platinumlist app completely, then open it again.
Step 2: Update the App
Make sure you’re using the latest version of the app. Go to the App Store (iOS) or Google Play Store (Android) and check for updates.
Step 3: Check Your Internet Connection
Ensure you have a stable internet connection, either Wi-Fi or mobile data.
Step 4: Restart Your Device
Sometimes a quick restart of your phone or tablet can solve the issue.
Step 5: Clear Cache/Data
Free up memory by clearing the app’s cache/data from your device settings.
Step 6: Reinstall the App
Delete the Platinumlist app and reinstall it from the App Store or Google Play.
Still having issues?
If the app keeps crashing after you’ve tried all the steps above, please contact us through WhatsApp or Webchat.
To help us assist you faster, kindly share a screen recording video showing the problem.
We’ll be happy to support you and get you back on track! 💜