We understand that sometimes plans change and you may need to make adjustments to your ticket.
Our policy typically states that tickets are non-refundable and non-changeable, but we are here to help in any way we can.
For changes, please don't hesitate to reach out to our friendly customer support team through the following:
WhatsApp: +971501408768
Email: helpcenter@platinumlist.net
If you need to cancel your ticket, we do have provisions for certain circumstances.
If you have paid the refund guarantee fees, you can rest assured that you are covered in the following situations:
1. The event or attraction is completely cancelled.
2. Emergencies such as intensive care confinement, car accidents, childbirth, or serious injuries require hospitalization.
If your situation matches the criteria above, please contact us at helpcenter@platinumlist.net or WhatsApp +971501408768
Include your order number and supporting documents, and we’ll be happy to review your case.
This will allow us to assist you further and explore the options available to you.
We are here to help and hope to make your experience with us as smooth and enjoyable as possible.