We understand that plans can change, and we're here to support you as much as possible.
🎟️ Please note: Tickets are typically non-refundable and non-changeable. However, if you need to make a change, you can reach out to us — while it's not guaranteed, we'll do our best to check with the concerned team.
For any change requests, we’ll need a valid reason, and each case will be reviewed individually.
📱 WhatsApp: +971 50 140 8768
📧 Email: helpcenter@platinumlist.net
Make sure to contact us from your registered phone or email.
If you need to cancel your ticket, we do have provisions for certain circumstances.
If you have paid the refund guarantee fees, you can rest assured that you are covered in the following situations:
1. The event or attraction is completely cancelled.
2. Emergencies such as intensive care confinement, car accidents, childbirth, or serious injuries require hospitalization.
If your situation matches the criteria above, please contact us at helpcenter@platinumlist.net or WhatsApp +971501408768
Include your order number and supporting documents, and we’ll be happy to review your case.
This will allow us to assist you further and explore the options available to you.
We are here to help and hope to make your experience with us as smooth and enjoyable as possible.