We understand that sometimes plans change and you may need to make adjustments to your ticket.
Our policy typically states that tickets are non-refundable and non-changeable, but we are here to help in any way we can.
For changes, please don't hesitate to reach out to our friendly customer support team through the following:
Ticket Hotline: +97144573212
WhatsApp: +971501408768
Email: helpcenter@platinumlist.net
If you need to cancel your ticket, we do have provisions for certain circumstances.
If you have paid the refund guarantee fees, you can rest assured that you are covered in the following situations:
If the event or attraction is canceled entirely.
If your flight is canceled or altered by the airline before the event date.
In case of emergencies such as intensive care confinement, car accidents, childbirth, or serious injuries requiring hospitalization.
If your situation aligns with any of the scenarios above, please send the relevant supporting documents to helpcenter@platinumlist.net within 24 hours after the event date, along with your order number.
This will allow us to assist you further and explore the options available to you.
We are here to help and hope to make your experience with us as smooth and enjoyable as possible.