How Are Ticket Refunds Processed for Postponed, Rescheduled, or Canceled Events?
If an event is postponed, rescheduled, or canceled, here’s how refunds are typically handled:
🔄 Refund Policies by Event Status
⏸️ Postponed Events
Refunds are usually processed automatically to your original payment method
If you can’t attend the new date:
👉 You may request a refund manually (if allowed)
🔁 Rescheduled Events
If the event date changes and you can’t attend:
✅ You are eligible for a refund
💳 It will be returned to your original payment method
❌ Canceled Events
Refunds are automatically processed
❗ No action is required from you
⏳ Refund Timelines
Standard: 7–14 business days
Extended: Up to 21 business days (depending on your bank)
💼 Wallet Refunds
Refunded instantly to your Platinumlist Wallet
Valid for 12 months
⚠️ Can only be used for future bookings (not withdrawable)
🤖 Automatic vs Manual Refunds
✅ Automatic Refunds
Most canceled or postponed events
No action needed
📝 Manual Refund Requests
Required in some cases (e.g., rescheduled events)
You may need to provide:
Registered email
Order number
Payment details
⚠️ Important Notes
Refund deadlines:
Some events set a deadline — requests after that may not be acceptedEvent-specific rules:
Policies may vary, so always check official event updates
❓ FAQs
What if I don’t receive my refund after 14 days?
👉 Check your bank statement first (some banks don’t notify refunds).
If not received, contact support.
Can I get a refund if I can’t attend a new date?
👉 Yes, for rescheduled events (within allowed time frame).
How do I check a wallet refund?
👉 Go to:
Wallet section in the app
Check Transaction History
✅ Final Tip
Always:
Monitor your email for event updates
Check refund deadlines
Contact support if unsure
👉 This ensures a smooth and hassle-free refund process.