We know it can be frustrating when a payment goes through but the order doesn't — don’t worry, we’ve got you.
If you notice that the amount was deducted from your account but your order wasn’t successful, here’s what to do:
Send us an email at helpcenter@platinumlist.net using your registered email address.
Please include a screenshot of the payment deduction or any transaction details you have.
Our team will investigate the issue with priority and coordinate with the relevant department.
We kindly ask you to allow up to 48 working hours for a resolution.
Thanks for your patience — we’re always here to help!