What happens if my order fails but payment is deducted?

We know it can be frustrating when a payment goes through but the order doesn't — don’t worry, we’ve got you.

If you notice that the amount was deducted from your account but your order wasn’t successful, here’s what to do:

Our team will investigate the issue with priority and coordinate with the relevant department.
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We kindly ask you to allow up to 48 working hours for a resolution.
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Thanks for your patience — we’re always here to help!