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What Are Not Covered By The Refund Gurntee Fees?

Updated over a week ago

We want to make sure you clearly understand how our Refund Guarantee works.

Our policy offers full or partial refunds in specific situations, including:

  • The event or attraction is fully cancelled

  • Serious emergencies such as:

    • Intensive care admission

    • Car accidents

    • Childbirth

    • Severe injuries requiring hospitalization

However, the guarantee does not apply to:

  • Traveling outside the UAE for personal or work reasons

  • Office commitments

  • Other unforeseen personal circumstances

We hope this clears things up!
If you’re unsure whether your case qualifies, please reach out — we’re happy to help.

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