We want to make sure you clearly understand how our Refund Guarantee works.
Our policy offers full or partial refunds in specific situations, including:
The event or attraction is fully cancelled
Serious emergencies such as:
Intensive care admission
Car accidents
Childbirth
Severe injuries requiring hospitalization
However, the guarantee does not apply to:
Traveling outside the UAE for personal or work reasons
Office commitments
Other unforeseen personal circumstances
We hope this clears things up!
If you’re unsure whether your case qualifies, please reach out — we’re happy to help.