We want to make sure you have all the information you need about our refund guarantee.
While we do cover medical emergencies and flight issues that are out of your control, there are a few cases where our guarantee unfortunately does not apply.
These include:
Traveling outside of the UAE for personal or work reasons.
Office commitments.
Any other unforeseen circumstances.
We hope this helps clarify things for you.
Please don't hesitate to reach out if you have any further questions. We're here to help!"