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What if My Order Failed but the Payment Was Deducted?
What if My Order Failed but the Payment Was Deducted?
Updated over 2 months ago

We understand that it can be frustrating when your order is not processed successfully, but don't worry, we're here to help.

If you notice that the payment has been deducted, please follow these simple steps:

  1. Send us an email at helpcenter@platinumlist.net using your registered email address.

  2. Kindly include the payment transaction details, such as a screenshot of the deduction.

Rest assured, our team will thoroughly investigate the issue and take the necessary actions to resolve it.

We kindly ask for your patience and give us 48 working hours to coordinate with the relevant department and provide you with an update or solution.

Thank you for choosing Platinum List, we are always happy to assist you!

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