Once we initiate the refund, you can expect the amount to be promptly credited back to the same payment channel you used for the original transaction.

Our team works diligently to ensure this process is completed within 3-5 business days, with a maximum of 14 business days.

Please note that this timeframe excludes holidays and weekends, such as Saturdays and Sundays here in the UAE.

In some cases, it may take up to 21 business days, depending on your bank's processing time.

We appreciate your patience and understanding as we work to resolve this for you