How to apply for e-permit and e-ticketing?
Updated over a week ago
Hosting an event in Dubai? Then you need an event permit from Dubai Tourism and Commerce Marketing (DTCM). As per Dubai Government decree no. 25 of 2013 events in the category of sport, entertainment, business, fashion, art, culture, ticketed or non-ticketed, require a DTCM permit. Here is a guide on how to set up your event with DTCM and get ready to sell tickets with Platinumlist. Alternatively, you can use our Express E-Permit application services to save time.
1.The organizer must have a trade license from Dubai with specific activity depending on the event's type
1.1 To hold an Entertainment event, you will need to have "Parties & Entertainment Services" included in your company trade license.
1.2 For Business events you will need to have "Conference Management and Exhibitions Organizing" activity in your trade license.
2. Create an account on Dubai e-permit portal
2.1 Go to https://epermits.dtcm.gov.ae/epermit/
2.2 Click register for an account, Accept T&C and press Continue application.
2.3 Select "Organizer". Fill in the fields, note that some details must be in Arabic.
2.4 Click add new.
2.5 Fill in the contact details of authorized person from company that (s)he will use the system. Click “continue”, then click “continue application”.
2.6 Upload a scan of your UAE trade license, authorized person Emirates ID copy and NOC to DTCM from your company stating that the company has no objection for the authorized person to register the company on e-permit, then click “Continue application”
2.7 Select the location of your office (must be in Dubai) and click “Continue application”. Make sure to allow the browser to identify your location once prompted.
2.8 On the next page review your application then press “submit”.
You will receive submission confirmation email with your record number. The approval process usually takes 2 working days but might take longer. Once approved your account becomes active and you may log in and start applying for e-permit.
3. Applying for e-permit
3.1 Check that you have all the documents required mentioned below to apply. In this case we are applying for simple entertainment event with tickets.
a. No objection letter from the venue (on letterhead signed and stamped)
b. Event organizer/owner passport copy and contact details.
c. Passport copy of each performer (must be clear and in colour)
d. Passport size photo of each performer (must be clear and in colour)
e. Contact details )email and phone number( of each performer or artist’s manager.
Click “Add/Take Action”
3.3 Fill in the fields, select “Yes” for ticketed event.
3.4 Click “Add activity” and select the type of event.
3.5 Select venue type and classification, venue, sub venue, event start/end date time. Warning!! if your event is one day but finishes after midnight be sure to choose the same date in “event date time” and “event start time” even though the event actually ends the next day.
For example: if the event starts at 19:00 10th Oct 2017 and ends 03:00 11th Oct 2017 the date should be the same for the start and the end (10th Oct), but the timing will be 19:00 for the start and 03:00 for the end.
3.6 Add the details of the event Manager.
3.7 Add participants’ information. A participant is the person that will be performing on stage. This does not need to include event staff, only the performers who will go on the stage e.g. Singers, Musicians, Dancers, DJs etc.
Note: its advised to click on “Save and resume later” button before and after adding participants. In case submission crashes you can find saved applications in the home page in saved section.
3.8 On the next page upload required documents.
Click “Continue Application”
Ticket Manager Guide
1. Introduction
The Ticket Manager application is an essential factor of the e-Ticketing upgrade plan, it was designed to replace and improve the old e-Form portal.
It offers event organizers a more efficient way to manage their applications, providing them with enhanced control and flexibility throughout the event planning process.
By addressing the limitations of the e-Form, the Ticket Manager introduces new features that simplify the management of events.
Organizers can now oversee every aspect of their events—from initial application submissions to ticket sales, seat arrangements, and performance scheduling—ensuring a smooth experience from start to finish.
This upgraded platform is built to accommodate the dynamic needs of event organizers, making it easier to handle complex tasks such as managing multiple performances, updating pricing, and tracking sales, all within a user-friendly interface.
2. Event Application
In this chapter, we will cover the following topics:
1. e-Permit Apply Tickets
2. Event Information
3. Performances
4. Categories/Sections and Seats
5. Prices
6. Attachments
7. Submit Application
8. Events Application Dashboard
2.1 e-Permit Apply Tickets
As an organizer, you can start by logging into the e-Permit portal.
On the dashboard, click on "Issued" to find a link for applying for tickets corresponding to each permit.
When you click on the "Apply Tickets", you will be redirected to the Ticket Manager portal using Single Sign-On.
From there, you can proceed with your ticketing application easily.
2.2. Event Information
Once you access the Ticket Manager portal, you will see all your event information inherited from the e-Permit system.
This information is displayed in a read-only format, allowing you to review the details without making any changes.
You can proceed to add performance details by clicking the "Next" button.
2.3. Performances
Each event can include one or more performances.
Under the Performances tab, you will see one or more performances that have been pre-filled based on your permit application.
You can add, update, or delete performances as needed.
To add a single performance, follow these steps:
1. Select the start and end dates for the performance.
2. Click the Add button to save the performance.
Note: The Add Date Range checkbox is optional.
Use it if you want to add multiple performances within a specified date range.
To add multiple performances, follow these steps:
1. Select the date range by choosing the start and end dates.
2. Check the Add Date Range box. This will enable options to:
o Select the days of the week for the performances.
o Set the duration per day (default is set to 0).
3. Click the Add button to save the performances.
To delete an existing performance, follow these steps:
1. Click the Delete icon next to the performance you want to remove.
2. A pop-up message will appear, asking you to confirm the deletion.
3. Click OK to confirm and delete the performance, or Cancel to abort the process.
To copy an existing performance, follow these steps:
1. Click the Copy icon next to the performance you want to duplicate.
2. You will see an option to edit the details of the copied performance, such as the start and end dates.
3. Make any necessary changes, then click Save to confirm, or Cancel to discard the changes.
Note: Copying a performance will also duplicate its configuration settings.
To update an existing performance, follow these steps:
1. Click the edit icon next to the performance you want to modify.
2. Edit the performance details, such as the start and end dates.
3. Click Save to apply the changes, or Cancel to discard them.
To disable an existing performance, follow these steps:
1. Click the disable icon next to the performance you want to deactivate.
2. A pop-up message will appear, asking you to confirm the action.
3. Click OK to disable the performance, or Cancel to cancel the operation.
To enable an existing performance, follow these steps:
1. Click the enable icon next to the performance you want to activate.
2. A pop-up message will appear, asking you to confirm the action.
3. Click OK to enable the performance, or Cancel to cancel the operation.
To cancel an existing performance, follow these steps:
1. Click the cancel icon next to the performance you want to cancel.
2. A pop-up message will appear, asking you to confirm the action.
3. Click OK to cancel the performance, or Cancel to abort the operation.
To activate an existing performance, follow these steps:
1. Click the activate icon next to the performance you want to activate.
2. A pop-up message will appear, asking you to confirm the action.
3. Click OK to activate the performance, or Cancel to abort the operation.
2.4. Categories/Sections and Seats
All performances consist of categories and sections. Categories define the capacity, which is specified in the sections.
Under the Seat Plan tab, you can add, update, or delete categories, sections, and seats.
To add a category, follow these steps:
1. Enter the category name.
2. Click the Add button to save the record.
To delete an existing category, follow these steps:
1. Click the delete icon next to the category you want to remove.
2. A pop-up message will appear, asking you to confirm the deletion.
3. Click OK to delete the category, or Cancel to abort the operation.
To update an existing category, follow these steps:
1. Click the edit icon next to the category you want to modify.
2. You will have the option to edit the category details, such as the name and description.
3. Click Save to apply the changes, or Cancel to discard them.
To add a section, follow these steps:
1. Enter the section name.
2. Choose a category from the dropdown menu.
3. Set the capacity for the section.
4. Select the type of section (General Admission or Seated).
5. Click the Add button to save the record.
To delete an existing section, follow these steps:
1. Click the delete icon next to the section you want to remove.
2. A pop-up message will appear, asking you to confirm the deletion.
3. Click OK to delete the section, or Cancel to abort the operation.
To update an existing section, follow these steps:
1. Click the edit icon next to the section you want to modify.
2. You will have the option to edit details such as the section name, category, or capacity.
3. Click Save to apply the changes, or Cancel to discard them.
To add seats, follow these steps:
1. Click the Seats icon to enable the add seats option.
2. You will see an option to add seat details, including the seat number and any holds.
3. After entering the details, click Save to proceed with the changes, or Cancel to abort the operation.
To delete existing seats, follow these steps:
1. Click the delete icon next to the seat you want to remove.
2. A pop-up message will appear, asking you to confirm the deletion.
3. Click OK to delete the seat, or Cancel to abort the operation.
To update existing seats, follow these steps:
1. Click the edit icon next to the seat you want to modify.
2. You will have the option to edit details such as the row, seat number, and hold status.
3. Click Save to apply the changes, or Cancel to discard them.
To upload a CSV sheet with seats, follow these steps:
1. Click the link here to download the CSV template.
2. Fill out the template with your seat information.
3. Click the Browse icon to navigate to the CSV file you want to upload.
4. Click the Upload button to upload the CSV file.
The CSV template will include the following details:
Performance Code
Section Code
Row
Seats
2.5. Add Prices
Under the Prices tab, you can add, update, or delete prices.
To add a price, follow these steps:
1. Click the Add button to create a new price point.
2. Enter the price details, including:
o Type
o Name
o Price
o Hold
o Performances
o Sellers
o Allocation
3. Click the Add button to save the new price point.
To disable an existing price point, follow these steps:
1. Click the disable icon next to the price point you want to deactivate.
2. A pop-up message will appear, asking you to confirm the action.
3. Click OK to disable the price point, or Cancel to abort the operation.
To enable an existing price point, follow these steps:
1. Click the enable icon next to the price point you want to activate.
2. A pop-up message will appear, asking you to confirm the action.
3. Click OK to enable the price point, or Cancel to abort the operation.
To delete an existing price point, follow these steps:
1. Click the delete icon next to the price point you want to remove.
2. A pop-up message will appear, asking you to confirm the deletion.
3. Click OK to delete the price point, or Cancel to abort the operation.
1- Click the edit icon next to the price point you want to modify.
2- You will have the option to edit details such as:
Name
Price
Hold
Performances
Sellers
Allocation
3- Click Save to apply the changes, or Cancel to discard them.
2.6. Attachments
Under the Attachments section, you can add or delete attachments and payment receipts.
To add a payment receipt, follow these steps:
Click the Submit button to generate a payment order through the third-party payment center system.
You can now upload a payment receipt by following these steps:
1. Select Urgent Fee Receipt from the dropdown menu.
2. Enter a description for the file in the File Description field.
3. Choose the actual payment receipt file from your device.
4. Click the Upload button to add the attachment.
To add admin notes, follow these steps:
1. Enter the message details you wish to add.
2. Click the Add button to save the record.
To download all attachments, follow these steps:
Click the Download Attachments button to download all attachments in a ZIP format.
To delete an existing attachment, follow these steps:
1. Click the delete icon next to the attachment you want to remove.
2. A pop-up message will appear, asking you to confirm the deletion.
3. Click OK to delete the attachment, or Cancel to abort the operation.
2.7. Submit Application
Under the Attachments tab, you can submit your application.
To submit the application, follow these steps:
Click the Submit button to submit the application as the organizer.
2.8. Events Application Dashboard
As an organizer, once you access the Ticket Manager portal, click the My Event button on the home page to navigate to the events application dashboard.
To search for an application, follow these steps:
1. Select a search filter by status.
2. Choose a filter type from the dropdown list.
3. Enter the text you want to search for.
4. Select the relevant dates.
5. Click the Search button to filter the records.
Ticket Manager Glossary Active Event | An event with the Active attribute enabled. Sellers cannot see an event unless it is marked as active. |
Admit (Admittance) | An admit represents a single customer entry, allowing that customer to occupy one seat for one performance. An admit is not the same as a physical ticket, as some tickets may grant more than one admittance. For example, a season pass may allow multiple entries. |
Best Available (Algorithm) | A key feature of the Atamai System, this algorithm helps locate the current best available seats for an event. It has configurable parameters that can be adjusted to optimize the seating layout. |
Booking Fee | An additional charge on top of the ticket price, visible to the customer. The booking fee is considered revenue for the ticket center, which may remit a portion of it as commission to the outlet making the sale. |
Cancelled | A promoter may cancel an event. If marked with the Late/Cancelled Returns attribute, refunds can be issued beyond the scheduled performance date. |
Comp (Complimentary) | A complimentary ticket issued at no cost, usually belonging to the promoter and issued per their instructions. Also referred to as a Non-Value Admit. |
Temp Hold | A temporary reservation of seats. When a seller makes an offer for seats, the system automatically places those seats on hold, making them unavailable to other sellers while the offer is being considered. |
Event | The data structure used by Atamai to hold information for a single performance. |
Event Span | A description of a sequence of sequential events. |
General Admission (GA) | A GA ticket grants entry to a section of the event but does not reserve a specific seat. |
Handling Fee | An additional charge to cover delivery costs for the customer. |
Hold | A seat temporarily made unavailable for sale. Typically, a held seat is reserved for the promoter or box office use. |
Inside Charge | The amount deducted from the promoter's settlement and retained by the ticket center. The inside charge is included in the ticket price and is not visible to the customer. |
Non-Value Admit | An admit that has a zero price. Non-Value admits come in two forms: Comps and Zero Price Admits. |
Performance Date | The date and time when an event is scheduled to start. |
Price | The face value of the ticket, which can be divided into two components: the Promoter Net (the amount paid to the promoter) and the Inside Charge (the portion retained by the ticket center). The price does not include any additional customer fees. |
Price Category | Seats within an event may be divided into different price ranges known as Price Categories. Other industry terms include Price Breaks, Price Barriers, or Price Reserves. The Price Category of a ticket is determined by the seat's location, not the type of customer. |
Price Type | A special price offered by the promoter to specific customers, such as a Student Price. The Price Type depends on the customer type, not the seat location. The e-ticketing system also treats Comps and Holds as special Price Types. |
Promoter | The owner of the event. The ticket center sells tickets to customers on behalf of the promoter. |
Return | The process of canceling the validity of a ticket and releasing that inventory back into an unsold state. |
Reserved Hold | A special type of hold that is always linked to a customer account |
Section | Seat maps are divided into Sections. Sections typically correspond to the physical layout of a venue and may only contain seats within the same Price Category. |
Status | Displays the current event attribute settings for an event. |
Stop time | A combined date and time that controls when certain selling methods are to cease, such as telephone sales and mail delivery stop times. |
Tax | An additional customer charge per ticket, usually paid to a government entity. |
Value Admit | An admittance that incurs a cost. Refer to Non-Value Admit for comparison. |
Variable Price Ticket | An open Price Type that allows the seller to specify the ticket price and booking fee at the time of sale. |