The transactional emails that you deliver to your audience are very important to effectively communicate additional information about your event. These emails can be easily customised from your organiser panel.
What does the Email Editor do?
With the Email Editor, you can:
Add extra banners or images
Include custom text for additional info
Delete some blocks from the default template
Add some formatting to your text to emphasize important points
How to customise your emails
The Email Customisation Module can be found in your Organiser Dashboard.
Please note that in order to access this dashboard, you must first be granted Organiser's Permission.
Go to www.platinumlist.net.
Log in to your account.
Go to your event page by searching it from the event index search bar.
Once you land on your page, click on Manage Tickets.
Once you land on the Organiser Dashboard, click on Email Editor.
Within the Email Editor Tab, you will see the three different transactional emails. Note that the default setting uses Platinumlist's default email templates.
E-ticket Confirmation Email - This email is sent every after a customer completes a purchase, the e-tickets are attached to this email as well.
Pre-event Reminder Email - This email is sent prior to the event and is very useful for sending final information to customers such as venue, timings, parking information, and other important reminders.
Feedback Email - This email is sent to customers 12 hours after the event has ended. It is used to collect important feedback, opinion, and insights from event attendees post-event.
There are 2 things that you need to do in order to successfully customise your emails:
Design your template. This is where you select a template for the entire event, or specific shows, or specific offers.
Specify the settings. This is where you select a template for the entire event, or specific shows, or specific offers.
Designing your Email Template
To change the template, click on Template, then Add. Doing so will take you to the Email Editor.
The Email Editor allows you to set up your email. This includes:
Setting up Sender Name, "From" Email address, Subject line, Banner, Email Text. Note that all information can be in both English and Arabic.
Re-ordering the sections of the email
Add new email sections such as a secondary banner or additional email text.
Send a test email
You can either choose to attach the PDF ticket along with the email, or not. In most cases, it is recommended to attach the tickets.
Re-ordering sections
To move the email sections, click on the three-dot option on the right side and then click on Move Up, Move Down or Delete sections.
Adding new sections
Click on Add New Email Section, and select the block you would like to add:
Once you are satisfied with your design, you can Preview the email, by clicking on Preview.
You can also send an email test, by clicking on Send Test.
Once you're done, click on Save.
Setting Up Email Delivery
Once you are done with the template and have saved it, you then need to select this template to be used.
After saving the template, go Back.
To set the delivery of a transactional email, click on Settings.
Then click on the email template selection dropdown field, then select your new template. This template will be applied to the transactional emails of all buyers of the event.
To set up specific email designs per show or per offer, note that specific templates are required each template assignment.
Templates can be assigned either to the entire event, specific shows, or specific offers.
Select the corresponding template for specific assignments and click on Add.
Once you are done with this step, then your email is set.
Setting Up Pre-event Reminder Email
To successfully set up your pre-event reminder, simply follow the 2 essential steps above.
However, setting an email reminder requires one more essential step: Set up a Reminder Interval. This "reminder interval" determines the time and date when your email reminder will be sent out.
The interval is in hours, hence, if you want the email reminder to be sent 2 days before the event, you should add a reminder interval of 48 hours.
This means this email reminder will be sent 48 hours before the event begins. By default, Platinumlist sends the email reminder 24 hours before the event.
Setting Up Feedback Emails
By default, Platinumlist template for Feedback emails will be used. However, organisers can always add and remove questions to this existing template.
The full tutorial on how to edit your feedback email can be found here.