If you wish to change the date on your ticket you can do so by following the steps stated below: 

  1. Purchase new tickets under the new date you prefer. 

  2. Send an email to helpcenter@platinumlist.net with the ORDER NUMBER of the OLD Ticket and the NEW Ticket.

  3.  On the email, please clearly state the ORDER NUMBER of the ticket you wish to keep and the ORDER NUMBER of the tickets you wish to be replaced.

  4. A Platinumlist Support Representative will then refund the OLD tickets you     wish to replace and funds will be returned to your credited bank within maximum 15 business days. Please wait for an email confirmation from Support Team advising that the refund has been made.

Please be aware that for refund and cancellation, you will be charged 5 % of the total amount paid.

Please confirm that you agree with above condition within 12 hours.

For more information and clarifications, you may call:
Platinumlist Support Hotline +97144573212 (From 10 AM to 8 PM, UAE Time)

This request must be done at least 4 days before the event date. 

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