Can I use my tickets with the old date to enter the show?

Yes, you can keep your existing tickets and use them for the 26th January show. 

I want a refund! What do I do?


The much awaited Cairo Sound Festival Round 2 happening at du Arena, Yas Island, has been moved from 12th January 2018 to the 26th January 2018. 

If you will not be able to attend the event due to change of date, and you require ticket refunds, please send an email request to our support team along with the order number of your tickets. 

Please note that partial refunds will not be processed. All tickets under a unique order number will be refunded altogether. 

Platinumlist support team email address:
helpcenter@platinumlist.net

I want to refund only a few of my tickets in one order number, what do I do?

  1. Request for a full refund by following the procedure above and Platinumlist Support team will process the refund for ALL Tickets.
  2. Purchase your new tickets. 


When will my money be returned to my account?

Your funds will be reverted to your account within 15 working days. 

Did this answer your question?